TWTyler WilbanksWeb résumé

Network analyst / Systems administrator / IT operations

Tyler
Wilbanks.

IT Generalist / Systems Administrator & Architect

I troubleshoot and improve networks, identity, endpoints, backup, and business operations. My work spans UniFi and TCP/IP, Microsoft 365 and Entra ID, DNS, Synology, Docker Compose, and the people and processes around them. I also bring formal operations management, budgeting, training, and team leadership experience.

Public business contactLinkedIn
Greater BostonNetwork analyst / Systems administrator / IT operations
support@tylerstech.company(617) 302-8179tylerstech.company
Within hours
production email restored
DNS + authentication
8 → 4
weeks to full onboarding
SOPs + job aids
1,800
weekly visits supported
MIT aquatics
$150K
annual budget managed
Operations
Tyler Wilbanks at an outdoor desk
Field office. Excellent ventilation.
Operating profileNetwork analysisSystems administrationOperations management
View skills

01 / Core competencies

Skills & proficiency.

Ratings are based on the work described in this résumé. They reflect depth of ownership, not a certification score.

Advanced
Repeated ownership; able to lead or teach.
Proficient
Regular hands-on work; operates independently.
Working knowledge
Practical experience; uses references for unfamiliar cases.
01

Technical

Hands-on infrastructure, support, identity, and continuity work.

  • IT operations & troubleshooting

    Works from user-reported symptom through diagnosis, recovery, documentation, and follow-up.

    Proficient

  • UniFi, TCP/IP, VLANs & firewalls

    Designs and maintains segmented networks, guest and IoT isolation, firewall rules, secure remote access, and Wi-Fi analysis with WiFi Explorer.

    Proficient

  • Microsoft 365 & Entra ID

    Administers MFA, Conditional Access, role-based access, and periodic access reviews.

    Proficient

  • DNS & email authentication

    Troubleshoots DNS, routing, and authentication failures and implements SPF, DKIM, and DMARC controls.

    Proficient

  • Endpoint security & recovery

    Supports macOS and Windows protection, patching, encryption, backups, restore testing, and documented RPO and RTO objectives.

    Proficient

  • Synology, Docker Compose & SSH

    Supports NAS and container-based services, cloud sync, backups, and routine administration through SSH.

    Working knowledge
02

Managerial

Operational ownership with a practical bias toward readiness and follow-through.

  • Operations leadership

    Has led daily service delivery across technical, training, municipal, and university environments.

    Advanced

  • Team supervision & coaching

    Led six to eight staff per shift, mentored safety teams, and built repeatable practice into daily work.

    Advanced

  • Onboarding & instruction

    Created job aids and training that reduced staff ramp-up time from eight weeks to four.

    Advanced

  • SOP & process development

    Writes usable procedures for onboarding, offboarding, incident response, access, and handover.

    Advanced

  • Budget & lifecycle planning

    Managed a $150,000 annual budget while balancing equipment lifecycle, risk, and continuity needs.

    Proficient

  • Vendor & client coordination

    Managed contracts and operational relationships across municipal, healthcare, and corporate settings.

    Proficient
03

Nontechnical

The human skills that make systems usable when the stakes are real.

  • Plain-language communication

    Turns technical and safety requirements into clear guidance for clients, staff, and end users.

    Advanced

  • Calm incident response

    Executed emergency evacuations and first-aid responses and produced incident reports accepted without revision.

    Proficient

  • Safety & risk judgment

    Built teams, policies, drills, and operating routines in safety-critical environments.

    Advanced

  • Written documentation

    Produces concise handover guides, inventories, SOPs, incident records, and recovery documentation.

    Advanced

  • Stakeholder communication

    Works across staff, clients, vendors, public agencies, and institutional reviewers.

    Proficient

  • Cross-functional coordination

    Connects technical work, staffing, policy, budget, training, and service delivery into one operating plan.

    Proficient
02

Professional experience

Résumé chronology

Professional experience.

Full profile on LinkedIn
01

Jul 2025 — Present

Boston, MA

Founder / IT Generalist / Systems Administrator & Architect

Tyler’s Tech Company

Designs, administers, and supports small-business systems across networking, identity, endpoints, storage, backup, security, and documentation.

  • Restored a production email outage within hours by tracing DNS, routing, and authentication failures.
  • Builds UniFi networks with VLAN segmentation, firewall policy, guest and IoT isolation, and least-privilege access.
  • Creates device and IP inventories, recovery documentation, and client handover guides.
02

Dec 2024 — Jul 2025

Woburn, MA

Operations Manager

Wicked Safety Training

Managed day-to-day operations while administering Microsoft 365, UniFi, Synology, access controls, backups, vendors, client contracts, and staff development.

  • Cut onboarding time from eight weeks to four through SOPs, job aids, and structured training.
  • Managed a $150,000 annual budget with equipment lifecycle and continuity priorities.
  • Supported a training operation that certified more than 2,000 students during his tenure.
03

Nov 2024 — Jun 2025

Cambridge, MA

Deck Manager

Massachusetts Institute of Technology

Coordinated daily aquatics operations for approximately 1,800 weekly visits and led six to eight lifeguards per shift.

  • Delivered training that improved drill scores by 18 percent.
  • Executed emergency evacuations and first-aid responses.
  • Produced incident reports accepted by MIT Environment, Health & Safety without revision.
04

Earlier career

St. Martinville, LA

Aquatics Director

City of St. Martinville

Built a municipal aquatics program across budget, staffing, policy, training, maintenance, emergency response, and opening-day operations.

  • Recruited and trained 16 lifeguards.
  • Completed the summer season without an injury.
05

Earlier career

Fort Polk, LA

Lead Recreation Assistant

Department of the Army

Supervised lifeguard coverage, mentored team members, addressed staff concerns, and upheld safety standards in federal recreation operations.

03

Education

Education

McNeese State University

Business and Management

In progress

LocationGreater Boston
Target workNetwork analysis, systems administration & IT operations
Management backgroundPeople, process, vendors, contracts & budget

Beyond the résumé

A little evidence from the field.

Plans become real when people can use them.

Tyler Wilbanks with members of a municipal aquatics team beside a pool
TeamSt. Martinville aquatics
A large group practicing CPR skills during a safety training session
TrainingPractice before pressure

Public business contact

Connect with Tyler.

For recruiter inquiries, connect on LinkedIn or use Tyler’s Tech Company’s public contact information below. Tyler is based in Greater Boston and works on-site and remotely.

Emailsupport@tylerstech.companyCall(617) 302-8179Companytylerstech.companyConnectLinkedIn